There can be various reasons why onboarding doesn't work. Here are a few solutions.
Too little distance:
Try to keep your phone as close to the lamp as possible, while at the same time keeping the lamp as close as possible to the WiFi router.
Manual selection of the lamp in the WLAN list:
If the app has not been able to establish a connection to the lamp after a long time, try selecting the lamp directly in the WLAN settings and connecting it that way. If it does not appear there, it helps to turn it off and on.
Lampshade:
Depending on the lamp, there is a possibility that the lampshade is shielding the WiFi signal too much. If the lamp is in a metal lampshade, the metal shade can interfere with the frequencies. This can be the case in particular with candles (E14 lamps and GU10), as the smaller socket means that a smaller chip or antenna is installed. Try to carry out the setup process in another lamp with less "shade". You may also be able to remove the lampshade for onboarding.
You shouldn't have any problems using it later. You only need such a strong connection when setting it up.
Mobile data:
There is a chance that you may encounter issues during the setup process because your phone's mobile data is turned on. It is best to turn it off while setting up your lights.
Too much at once:
If you have several WiFi lightbulbs in use (or other WiFi products), switch them off for the onboarding process. Afterwards, you can use all WiFi products as usual.
Please only set up one lamp at a time. For lampshades with multiple sockets, you should also set up your lamps one at a time to ensure a smooth onboarding.
Please note that if you want to control your bulbs via a hotspot, only a limited number of devices can be connected to it.
Router security settings:
Different router models and their default settings can cause problems when setting up our lamps. For example, it can help to set the security standard "WPA2" to "WPA2+WPA3".
Maybe your problem lies somewhere else?
If you cannot connect your lightbulb to the Wi-Fi despite trying several times, make sure that your Wi-Fi has a 2.4 GHz connection .
We explain here why you need a 2.4 GHz network.
If the lamp does not automatically connect to the Klyqa WiFi, try manually using your WiFi settings and then press "try again". Sometimes the lamps have a bad day and you have to try several times.
If you have problems with the password: The input field for Wi-Fi passwords currently only accepts up to 30 characters.
Factory Reset:
In case none of this helps, try performing a factory reset . This is definitely necessary if you canceled the installation process.
Contact us:
If you still have problems, please contact us and we will get to the bottom of the matter together.